Shipping Policy

At Oubella Fashion, we are committed to delivering your orders seamlessly and efficiently. Below are the details of our shipping process, delivery times, and policies:

1. Shipping Destinations
We ship worldwide directly from Istanbul, Turkey, including:
Europe
North America & Canada
Gulf Countries
Morocco
All other global destinations.

2. Shipping Partner
We partner exclusively with DHL—a globally trusted logistics leader—to ensure fast, secure, and reliable delivery.

3. Processing Time
Orders are processed within 24h after payment confirmation.
During peak seasons or promotions, processing may take slightly longer. We will notify you promptly of any delays.

4. Shipping Costs
Shipping costs are calculated per kilogram based on:
Your destination country.
The total weight of your order.
The exact shipping cost will be displayed automatically at checkout.
Note: We do not offer free shipping. Standard Shipping is the only available method.

5. Delivery Times
Delivery times vary by destination:
Region Estimated Delivery Time
USA & Canada 8-12 business days
Europe 8-12 business days
Morocco 5-10 business days
Gulf Countries 7-10 business days

6. Customs & Duties
All shipping costs include customs duties and taxes.
Your order will be delivered to your doorstep with no hidden fees.
We handle customs clearance to ensure a hassle-free experience.

7. Tracking Your Order
Once shipped, you’ll receive a confirmation email with a DHL tracking number.
Track your package in real-time via DHL’s official website.

8. Delivery Delays
While rare, delays may occur due to customs, weather, or carrier issues.
For urgent concerns, contact us at contact@oubellafashion.com.

9. Returns & Exchanges
Review our Return Policy for instructions.
Return shipping costs are the customer’s responsibility unless the item is defective or incorrect.

10. Contact Us
For any questions, reach us at:
Email: contact@oubellafashion.com