PREMIUM COLLAR KNITWEAR

At Oubella Fashion, we are committed to delivering your orders seamlessly and efficiently. Below are the details of our shipping process, delivery times, and policies:

1. Shipping Destinations
We ship worldwide directly from Istanbul, Turkey, including:
Europe
North America & Canada
Gulf Countries
Morocco
All other global destinations.

2. Shipping Partner
We partner exclusively with DHL—a globally trusted logistics leader—to ensure fast, secure, and reliable delivery.

3. Processing Time
Orders are processed within 24h after payment confirmation.
During peak seasons or promotions, processing may take slightly longer. We will notify you promptly of any delays.

4. Shipping Costs
Shipping costs are calculated per kilogram based on:
Your destination country.
The total weight of your order.
The exact shipping cost will be displayed automatically at checkout.
Note: We do not offer free shipping. Standard Shipping is the only available method.

5. Delivery Times
Delivery times vary by destination:
Region Estimated Delivery Time
USA & Canada 8-12 business days
Europe 8-12 business days
Morocco 5-10 business days
Gulf Countries 7-10 business days

6. Customs & Duties
All shipping costs include customs duties and taxes.
Your order will be delivered to your doorstep with no hidden fees.
We handle customs clearance to ensure a hassle-free experience.

7. Tracking Your Order
Once shipped, you’ll receive a confirmation email with a DHL tracking number.
Track your package in real-time via DHL’s official website.

8. Delivery Delays
While rare, delays may occur due to customs, weather, or carrier issues.
For urgent concerns, contact us at contact@oubellafashion.com.

9. Returns & Exchanges
Review our Return Policy for instructions.
Return shipping costs are the customer’s responsibility unless the item is defective or incorrect.

10. Contact Us
For any questions, reach us at:
Email: contact@oubellafashion.com

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at contact@oubellafashion.com.
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at contact@oubellafashion.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at  contact@oubellafashion.com.